Front Desk Clerk

Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information - Answer phone calls and respond to guest inquiries, providing excellent customer service - Assist guests with reservations, changes, and cancellations - Handle guest complaints or concerns with empathy and professionalism - Maintain a clean and organized front desk area - Collaborate with other hotel departments to ensure guest satisfaction - Process payments and maintain accurate records Experience: - Previous experience in a customer service role, preferably in the hospitality industry - Strong communication skills, both verbal and written - Proficient in using phone systems and handling multiple phone lines - Excellent phone etiquette and ability to handle difficult situations with diplomacy - Multilingual skills are a plus, especially if fluent in languages commonly spoken by hotel guests - Familiarity with hotel management systems is preferred The Front Desk Agent plays a crucial role in providing exceptional guest experiences at our hotel.
As the first point of contact for guests, you will be responsible for creating a welcoming atmosphere and ensuring their needs are met throughout their stay.
If you have a passion for hospitality, excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you.
Note: This job description is intended to provide a general overview of the position.
Duties and responsibilities may be subject to change based on organizational needs.
Job Types: Full-time, Part-time Pay: $14.
00 - $16.
00 per hour Expected hours: 10 per week Benefits: * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 10 hour shift * 4 hour shift * 8 hour shift * Day shift * Evening shift * Every weekend * Holidays * Morning shift * Night shift * Overnight shift * Weekends as needed Work setting: * In-person Work Location: In person