Front Desk Agent

Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check guests in and out of the hotel, ensuring accuracy of information - Provide information about hotel amenities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and efficiently - Assist with reservations and room assignments - Maintain a clean and organized front desk area - Handle cash transactions and maintain accurate records - Collaborate with other hotel departments to ensure guest satisfaction Experience: - Previous experience in guest relations or hospitality preferred - Bilingual/multilingual skills are a plus - Familiarity with hotel operations and procedures is beneficial - Excellent phone etiquette and communication skills - Knowledge of night audit procedures is an advantage - Proficient in using phone systems and computer software As a Front Desk Agent, you will be the first point of contact for our guests.
Your friendly demeanor, excellent communication skills, and attention to detail will contribute to creating a positive guest experience.
If you are passionate about providing exceptional customer service and enjoy working in a fast-paced hospitality environment, we would love to hear from you.
Note: This job description is intended to provide a general overview of the position.
Duties and responsibilities may vary depending on the specific needs of the hotel.
Job Types: Full-time, Part-time Pay: $12.
00 - $14.
50 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Free parking * Health insurance * Paid time off * Professional development assistance * Vision insurance Schedule: * 8 hour shift * Evening shift Work setting: * In-person Work Location: In person