Job Description:
Job summary
The Route Supervisor is responsible for assisting the management team in the daily operation of the daily campus shuttle operations.
The supervisor is direct contact with the drivers during their shift and oversee the routes to ensure the service is operating safely and per the schedule.
Role and Responsibilities
Safety
Utilizing Fleet Camera and Monitoring System:
All cameras installed and working properly
100% completion of all pre-trip and post-trips and reasonableness
Assign any unassigned trips
Drug Testing
Reasonable Suspicion, Random and Post Accident Testing
Reasonable Suspicion Training & Implementation
HOS
DVIRs
Operations
Dispatch vehicles if needed to cover for breakdowns, accidents, etc.
Ensure all routes are covered daily, holiday and campus closure planning
Emergency Operations Management due to natural disasters, etc.
Driver scheduling
Prepare schedules ensuring minimal overtime
Ensure driver schedule allows drivers the mandated 8 hours off and does not exceed 10 hours of driving or 15 hours of on duty time
Facilitate breaks for driving team
Monitor buses on campus – both by using GPS (as available) and direct observation of service on campus
Monitor conditions on campus that may require rerouting, notify appropriate parties
Monitor driver performance – using (Fleet Tracking Systems) and ride-alongs with drivers to monitor safety and customer service
Drive as needed to ensure adequate coverage
Complete Lost Hours Sheet Daily
Fleet Inspections – ensure fleet adheres to corporate standards, per inspection sheets
Accidents/Incidents
Report to scene
Call and notify supervisor and/or claims if serious event
Complete accident report, complete required testing
Cover shift
Coordinate post-accident remedial training as required
Train and hire driver) to ensure adequate staffing to meet service requirements
Orientation
ADA/wheelchair lift training and certifiication, as applicable
Customer service training
Safe driving coaching
Route training
Follow-up or remedial training if needed
Client Relationship Management
Client requests – re-routing, additional units requested, investigation of incidents, other items not in normal daily operations
Coordinate closely with management team on any issues, service requests, concerns
Professional presentation during all interactions with client
Employee Relations
Keep manager apprised of customer service issues – complaints, breakdowns, accidents
Keep manager apprised of customer successes – compliments, thanks, personnel who have gone above and beyond
Keep manager apprised of issues impacting service immediately including service – staffing, driver call-outs, vehicle issues, weather
Respond to emails, calls and text messages in a timely manner
Job Requirements:
Qualifications and Education Requirements
Transportation or logistics experience supervising drivers
Valid Class B CDL with air brakes and passenger endorsements
Working knowledge of DOT and safety regulations
Software experience with Word, Excel, and Outlook and other Internet applications
Must pass pre-employment drug test
Complete pre-employment background check
Ability to communicate effectively in English
Preferred Skills
Ability to successfully multi-task
Excellent verbal and written communication skills with associates, customers and management
Ability to effectively motivate and coach associates
Ability to succeed in and handle a high stress environment
Strong inter-personal and conflict resolution skills
Strong decision making, information management and problem analysis ability
Highly detail-oriented
Familiarity with route planning
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